FAQ

About BIRD

Where are BIRD Raincovers crafted?

All BIRDS are handmade in the atelier/studio Kleermakers Collectief Amsterdam/KCA.

FAQ

ORDERS

I have entered the wrong email or delivery address for my order. What should I do?

Please contact our customer service team as soon as possible at info@bird-raincover.com.

Can I track my order and when will my order be delivered?

Yes, you can. All orders are shipped with DHL and you will receive an email with track and trace.

What are the shipping costs and methods?

The standard shipping costs are Euro 6,75. If your order is more then Euro 200,- shipping is free.

What countries does BIRD deliver to?

We ship worldwide.

What to do if I receive the wrong order?

Please contact our customer service team either through the website or at info@bird-raincover.com and we will resolve this issue.

Can I cancel or return my order?

Yes! Please contact our customer service team as soon as possible at info@bird-raincover.com and we will start the cancellation or return process.

 

However, if your raincover was personalized then return and cancellation is not possible.

What currency are your prices in?

All our prices are listed in euros. This also means that you will be charged in EUR and the full amount will vary depending on the exchange rate of the day.

What payment options do you accept?

We accept all major credit cards including Visa, MasterCard, American Express and iDeal and we also accect PayPal. All the payment transactions are safe and secure.

FAQ

RAINCOVERS

Is this a handmade product?

Yes, all BIRDS are handmade by qualified and experienced tailers.

How do I clean and take care of my BIRD raincover?

The best way to treat your raincover is to clean it with a soft wet cloth. When it is soaked, we recommend you hang it to dry and then keep it safe in its cover case.

 

Do not put it in the washing machine, iron or tumble dry. Dry cleaning is an option.

Are your raincovers waterproof?

Most handbags are made of natural and sustainable materials that need to “breathe” in order to stay in good condition. Therefore, waterproof materials can be damaging for bags as they usually create a harmful airtight cover around them.

 

Considering this delicate nature of your precious bags, BIRD offers you water repellent raincover options, which while not being waterproof, will protect your belongings from the rain, the wind and the storm.

What kind of materials are used to make BIRD raincover?

Our raincovers are made of high-quality polyester so that they are all water repellent. The double-lined feature adds extra safety for your precious belongings. All bag accessories are also equipped with adjustable cords which allow you to fit them with the handles of your bags.

 

All editions are decorated with lead wire, ensuring that Bird will keep your precious bag dry even during wind and storm.

 

All BIRD raincovers are delivered to you with a cover case, which allows you to comfortably store them in your bag.

Are there any other colour combinations available to order?

You can design your own personal Bird. Maybe you want an other size or colour? Send an email to info@bird-raincover.com and tell us your needs.

What types and sizes of BIRD raincover are available?

We are proud to offer you several options of BIRD covers. All our accessories come in three standard sizes, mini, medium and maxi. The exact measurements are as follows:

 

  • Mini BIRD cover – 24 cm x 22 cm (front x side).
    Mini is perfect for Lady Dior (regular) and similar sized bags.
  • Medium BIRD cover– 31 cm x 32 cm (front x side)
    Medium is perfect for Bamboo Gucci Bag and similar sized bags.
  • Maxi BIRD cover – 35 cm x 32 cm (front x side)
    Maxi is perfect for Celine Luggage Bag and similar sized bags.

 

You can choose between multiple BIRD cover editions in Black, Navy Blue, Olive Green, as well as our transparent options.

In the product page, you can choose the type and size that is right for you. You also have the option to personalize your order.

If you want a specific size Bird for your bag (not the standard S,M or L), please let us know.