FAQ | Bird Raincover
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orders

I have entered the wrong email or delivery address for my order. What should I do?

Please contact our customer service team as soon as possible at info@bird-raincover.com.

Can I track my order and when will my order be delivered?
What are the shipping costs and methods?
What countries does BIRD deliver to?

We ship worldwide.

What to do if I receive the wrong order?

Please contact our customer service team either through the website or at info@bird- raincover.com and we will resolve this issue.

Can I cancel or return my order?

Yes! Please contact our customer service team as soon as possible at info@bird-raincover.com and we will start the cancellation or return process.

However, if your raincover was personalized then return and cancellation is not possible.

What currency are your prices in?

All our prices are listed in euros. This also means that you will be charged in EUR and the full amount will vary depending on the exchange rate of the day.

What payment options do you accept?

We accept all major credit cards including Visa, MasterCard, American Express and iDeal. All the payment transactions are safe and secure.